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Shareware Script Support FAQ

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Permissions Error Messages

Permissions Problems:

If you receive any error message indicating that there were permissions problems while the script was attempting to create a file, you need to look into one or more of the following three possibilities:

  1. The directory paths you specified in your configurations may be incorrect or an invalid location for the server. Remember, you need a full server side directory path and you should not use trailing slashes. In some cases, you will receive this error if you have script paths pointed inside your cgi-bin. You may need to move these paths to a directory outside your cgi-bin.
  2. The permissions you have assigned to the directories you specified in your configurations are not adequate. You may need to raise these permissions as high as 777 (rwxrwxrwx) in order for the script files to be created.
  3. You listed a filename in a variable or created a file that you are attempting to force the script to use or write to. Your script paths should specify directories only unless specifically noted otherwise in the configurations and those directories must not contain a file with the same name as the one the script is trying to create. With the exception of Account Manager LITE's .htaccess file, our shareware scripts create all required files for you automatically and substituting pre-generated files is likely to cause script errors.

In some very rare cases (Windows95 or Windows98 servers, etc.), servers do not support encryption and script files cannot be created because the script can't encrypt the information it generates when it creates the script file. These cases are very rare but, if you encounter one, you will need to install the script on a server that does support encryption. The vast majority of web servers do.


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