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Support

Home : Software : Support

The CGI Support section to right contains all the links you'll need to to answer your questions. If you require further information you may use the form below to email us.

All professional series programs come with support:

• One Year Free E-mail Support
• HTML Installation Tutorials
• Online Members Support Area
• Access to Our Support Forums

Our support team may deem it necessary to log into your FTP account in order to troubleshoot a support inquiry. If FTP access is not granted upon such a request, SiteInteractive.com can not guarantee that we can provide the support requested, and assumes no responsibility if customer chooses not to cooperate with our support team.

As an analogy, if you call your mechanic and tell him/her that your car is making a "clunk clunk" noise, and ask him/her to diagnose and fix the problem without actually letting him/her look under the hood of your car, your mechanic will probably tell you its impossible to diagnose such a problem without inspecting your car. Problems experienced with CGI programs do sometimes require first hand inspection by a trained support agent in order to provide proper support.

Telephone support is provided as deemed necessary by SiteInteractive.com and its support team.

Use the form below to send us any questions you may have or try our new ticket support (Beta) for better tracking and resolution of your support questions.

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